Learning Needs Request
Start here when your team needs new training built, updated, or sourced for a business goal.
- Best for
- New course, refresh, or curriculum design
- Turnaround
- Intake review within 5 business days
Help
Support
Five request types cover almost everything people ask Sonoco University for.
Request types
Choose the request that matches your situation
Each action opens the approved SIMON request in a new tab.
Learning Coordinator Access
Request the coordinator role so you can enroll learners, run attendance, and pull reports for your site.
- Best for
- Site or plant administrators
- Turnaround
- Access granted after manager approval
Mass Enroll / Attendance
Submit a roster to enroll a group into a course or to record attendance after a live session.
- Best for
- Group enrollment and session rosters
- Turnaround
- Processed within 3 business days
Learning Support Request
Ask a question about a course, a due date, a transcript, or how to find the right program.
- Best for
- General learner questions
- Turnaround
- Answered within 2 business days
Troubleshooting / System Support
Report a course that will not launch, a completion that did not record, or a broken link.
- Best for
- Technical issues and errors
- Turnaround
- Triaged same business day
Decision guide
Which request should I choose?
Find the sentence that sounds most like your situation and use the request beside it.
- My team needs training that does not exist yet.Learning Needs Request
- I need to administer learning for my site.Learning Coordinator Access
- I have a roster of people to enroll or an attendance sheet to submit.Mass Enroll / Attendance
- I have a question about a course, a due date, or my transcript.Learning Support Request
- Something is broken: a course will not launch or a completion did not record.Troubleshooting / System Support
Still unsure?
Send it to the general learning support queue
If none of the five fit, use Learning Support Request. The team will route it to the right person.